Returns & Exchanges
Welcome to Magnolia Boutique’s Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below. See below for exciting new options!!!
We are happy to offer FREE exchanges for a different size! For all other returns, the cost of return shipping, $6.95 for any number of items, will be deducted from your store credit once processed. Just follow the steps below to create & print your prepaid return label so you can ship it back to us! Or.....for those not interested in printing and packaging, we now offer Happy Returns as an option! Convenience and sustainability? Yes please! No printer? No problem! Also, just a $3.95 processing fee. See your closest Happy Returns return bar in your area for a quick and easy dropoff! Details in the Return Portal below.
ITEMS MARKED 'FINAL SALE' may not be returned, refunded or exchanged.
OTHER NON-RETURNABLE ITEMS: Jewelry, Intimates, Bras, Camisoles, Slips, Socks, and Hats.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at firstname.lastname@example.org or call us at 317-888-8259 for immediate assistance.
HOLIDAY RETURN WINDOW EXTENDED
- Starting on November 15th, 2023, we are extending our return window from 30 to 45 days from the date of delivery. This will be extended until December 31st, 2023 (items must be postmarked before this date).
- For all orders that use our Black Friday or Cyber Monday promo codes, returns will be allowed. However, if you choose to return an item purchased using these codes, we will simply deduct a flat $10 restocking fee from store credit once the return is processed. Doorbusters included.
What is your Return Policy?
At Magnolia Boutique, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Exchanges for the same style/different size will always be free! For any other return, there is a flat $6.95 fee that is simply deducted from the store credit. Please review our full return policy below.
- Returns are for store credit only. No refunds will be issued.
- Return shipping labels can be generated upon return through our online Returns Portal found below. The cost of return shipping, $6.95 for any number of items, will be deducted from your store credit. If an even exchange is needed for a different size, there is no charge for returning item(s).
- Items marked FINAL SALE in title or on product page may not be returned, refunded or exchanged. This includes holiday doorbusters.
- All returns/exchanges must be done within 30 days of order receipt.
- Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- NON-RETURNABLE: Final sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Health & Beauty items.
- Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
- Damages must be reported within 3 days of receiving merchandise. Please contact email@example.com or 317-888-8259 for assistance.
- Store credit expires 1 year after it being issued.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at firstname.lastname@example.org.
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place merchandise in a shipping safe box or envelope with original invoice included.
-> -> CLICK HERE TO GENERATE YOUR RETURN/EXCHANGE AND PRINT OUT YOUR PREPAID LABEL.
If you chose not to use the provided Return Label option, you may mail your return to:
2850 Graham Rd
Franklin, IN 46131
When will my return be processed?
We typically process all returns within 5-7 business days once item(s) is received. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience around the holidays. Please record your tracking information to check when it arrives back to our facilities.
*We recommend recording your tracking information to ensure delivery.
What if my item is damaged or defective?
We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team with 48 hours of receiving the damaged item so we can rectify it for you right away!
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item within the Loop Return Portal at no cost. If the original item isn't received after 14 days, you will be charged. All other returns are for store credit only. Click on the link above to begin any exchange process as well.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items constantly in our store!
Have a question you don’t see here? You can email us at email@example.com.