Returns & Exchanges
Welcome to Magnolia Boutique’s Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
REDO FREE RETURNS & EXCHANGES + PACKAGE PROTECTION (available in US and Canada only):
- By selecting Redo Free Returns & Exchanges at checkout, your return shipping cost will be covered on all qualified returns AND all lost, stolen, or damaged items can be quickly replaced!
- The Redo Free Returns selection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Redo's Free Return option, you will be responsible for the return shipping cost.
What is your Return Policy?
At Magnolia Boutique, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
- Returns are for store credit only. If item(s) arrive damaged, we will ship out a replacement if available, or store credit will be issued if item(s) are unavailable.
- Return shipping labels can be generated upon return through our online Returns Portal found above. Please be sure to select Redo Free Returns and Exchanges when ordering, and for a small fee of $3.98 in the US/$4.98 for Canada - your return label will be FREE if needed AND your package will be covered if lost, stolen, or damaged. Plus the exchange is automatic when selected! If Redo is not selected, you are still able to initiate a return, but at your cost of return shipping.
- Items marked FINAL SALE in title or on product page may not be returned, refunded or exchanged. This includes holiday doorbusters. We are always making room for new inventory!
- All returns/exchanges must be done within 30 days of order fulfilled.
- Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- NON-RETURNABLE: Final sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, Holiday Doorbusters, and Health & Beauty items.
- Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible.
- Damages must be reported within 3 days of receiving merchandise. Please contact info@magnoliaboutique.com or 317-888-8259 for assistance.
- Store credit expires 1 year after it being issued.
- Magnolia Boutique reserves the right to charge a flat $10 restocking fee for excessive returns. Exchanges excluded.
- Magnolia Boutique reserves the right to refuse service to customers who abuse our policies listed above.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at info@magnoliaboutique.com.
How do I return my merchandise?
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place merchandise in a shipping safe box or envelope with original invoice included.
3. Return label will be generated through the Redo Returns Portal for printing once initiated. Drop off at any USPS location nearest you.
When will my return be processed?
When using our automated RETURNS PORTAL, all returns are processed immediately once we receive them. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience around the holidays.
If you choose to ship back your returned item(s) on your own, it may take up to 2 weeks for processing. Please be sure to record your tracking information to ensure proper delivery. We are not responsible for any lost return that bypasses our RETURNS PORTAL process.
What if my item is damaged or defective?
We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team with 48 hours of receiving the damaged item so we can rectify it for you right away!
Exchanges
How does the exchange process work?
If you would like to exchange the same item for a different size (if available), be sure to utilize our online Returns Portal where your exchange can be easily processed. If you selected Redo when ordering, the return label is free. Your exchange order will be shipped out when your original item(s) is in transit. If the exchange item is not available, store credit will be issued.
Please be sure your exchange follows our return guidelines listed above, or it will be rejected.
Have a question you don’t see here? Just email us at info@magnoliaboutique.com, chat with us during business hours, or feel free to call us at 317-888-8259.