Returns & Exchanges

Welcome to Magnolia Boutique’s Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges.  Please review our top questions answered below. 

If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at sales@magnoliaclothing.com or call us at 317-888-8259 for immediate assistance.

Return Portal

Returns

What is your Return Policy? 

At Magnolia Boutique, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Exchanges for the same style/different size will always be free! For any other return, there is a flat $6.95 fee that is simply deducted from the store credit. Please review our full return policy below. 

  • Returns are for store credit only. No refunds will be issued. 
  • Return shipping labels can be generated upon return through our online Returns Portal found below. Starting May 1st 2023, the cost of return shipping, $6.95 for any number of items, will be deducted from your store credit. If an even exchange is needed for a different size, there is no charge for returning item(s).
  • Items marked FINAL SALE may not be returned, refunded or exchanged. 
  • All returns/exchanges must be done within 30 days of order receipt. 
  • Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense. 
  • NON-RETURNABLE: Final sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Health & Beauty items.
  • Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 
  • Damages must be reported within 3 days of receiving merchandise. Please contact sales@magnoliaclothing.com or 317-888-8259 for assistance. 
  • Store credit expires 2 years after it being issued.

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at sales@magnoliaclothing.com.

How do I return my merchandise?

We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. 

1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you. 

2. Place merchandise in a shipping safe box or envelope with original invoice included. 

-> -> CLICK HERE  TO GENERATE YOUR RETURN/EXCHANGE AND PRINT OUT YOUR PREPAID LABEL.

If you chose not to use the provided Return Label option, you may mail your return to: 

Magnolia Boutique 
ATTN: Returns 
2850 Graham Rd 
Franklin, IN 46131 

When will my return be processed?

We typically process all returns within 5-7 business days. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience around the holidays. Please record your tracking information to check when it arrives back to our facilities.

If you have any issues with printing your return label, please email sales@magnoliaclothing.com. We will send a confirmation email when your store credit is available.

*We recommend recording your tracking information to ensure delivery.

What if my item is damaged or defective?

We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team with 48 hours of receiving the damaged item so we can rectify it for you right away!

Exchanges 

How does the exchange process work? 

If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only. Click on the link above to begin any exchange process as well.  

Can I exchange my item for a different size? 

Yes! We have two options you can take to exchange your item for a new size. 

  • Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 30 days of ordering for a refund. 
  • Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out. 

Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!  

Have a question you don’t see here? You can email us at sales@magnoliaclothing.com.