Returns & Exchanges

At Magnolia Boutique, we want you to love every piece your purchase. If something isn't quite right we're here to make the returns or exchange process as smooth as possible.

Now offering refunds!

Starting January 17th, 2025, we're excited to offer refunds for eligible returns. This enhancement is in response to customer feedback requesting more flexible return options at Magnolia Boutique.

What's new you ask? Well...let us start off by saying just how lucky we are to have amazing customers like you! We appreciate you, we admire you, and doggone it, we value your opinions. In fact, you asked, and boy did we listen. As of January 2025, we now offer refunds for your qualified return, in addition to exchanges and store credit. See below for details.

How to Initiate a Return or Exchange:

Please follow this link using Loop Returns with Offset to initiate your returns:

Return Portal

Return & Exchange Options:

    • Refund to Original Payment Method: Initiate and mail your return within 10 days of delivery.
    • Store Credit or Exchange: Initiate and mail your return within 30 days of delivery. 
    • Please place packing slip inside package when applicable

    *Please note items must be unworn, unwashed, and in original condition with tags attached.

    Non-Returnable Items:

    • Items marked FINAL SALE
    • Jewelry & Accessories
    • Intimates, bras, camisoles, slips, socks, and hats
    • Holiday Doorbusters
    • Health & Beauty items
    • Orders using discount codes over 40%

    Shoes must be returned in their original box or bag with a protective shipping box.

    How do I return my merchandise?

    1. Simply click on the Return Portal link above and follow the steps for the available options.

    2. Place merchandise in a shipping safe box or envelope with original invoice included.

    3. Print the provided return label and packing slip and send your item back to us!

    Processing Time:

    • Store Credit: Processed as soon as the return is delivered to our warehouse
    • Refunds: Processed within 7 days after being delivered to our warehouse
    • Exchanges: New exchange orders are created automatically after initiated
    • Emails are generated and sent once your return is initiated 

    If you opted for the $2.98 return shipping fee at checkout, your return shipping cost is covered. Otherwise, return shipping costs may apply.

    If you choose to ship back your return independently, processing may take up to two weeks. Please retain your tracking information. 

    Damaged or Defective Items:

    If you receive a damaged or defective item, please contact us within 3 days of delivery at info@magnoliaboutique.com. We'll arrange for a replacement ASAP, or issue store credit if the item is unavailable. 

    Need Assistance?
    • Email: info@magnoliaboutique.com
    • Phone: 317-888-8259 available Monday-Friday from 8:30am-5pm EST.
    • Live Chat: Available on our site Monday-Friday from 8:30am-5pm EST.

    We truly appreciate your feedback and are committed to enhancing your shopping experience. Thank you for choosing us at Magnolia Boutique!!