Refund policy

Welcome to Magnolia Boutique’s Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges.  Please review our top questions answered below. 

If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at info@magnoliaboutique.com or call us at 317-888-8259 for immediate assistance.

Returns

What is your Return Policy? 

At Magnolia Boutique, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit, exchanges, or refunds for the amount of the item(s). Please review our full return policy below. 

 

  • For Refunds - Initiate and mail your return online within 15 days of your order.
  • For Store Credit - Initiate your return within 15 days of your order, and mail your return within 30 days of your order.
  • If Exchanging, simply choose either Exchange for different size, or Exchange for a new item.
  • At time of purchase, if you choose Checkout + for $2.98, your return or exchange shipping is covered along with package protection.
  • Any other eligible return if Checkout + is not chosen at checkout, customers are responsible for return shipping at our cheapest rates available. 
  • Please place the original packing slip inside package upon return.
  • Print the return shipping label, and place on outside of package.
  • Items must be returned in the original condition in which received, unworn, & unwashed or will be subject to denial.
  • Exchanges are limited to once per order.

 

  • NON-RETURNABLE: Final Sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, belts, Holiday Doorbusters, Health & Beauty items, and any orders using discount codes over 30%. 
  • Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible.  
  • Store credit expires after 5 years
  • Magnolia Boutique reserves the right to refuse service to customers who abuse our policies listed above.

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at info@magnoliaboutique.com. 

    How do I return my merchandise?
    We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. 

    1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you. 

    2. Place merchandise in a shipping safe box or envelope with original invoice included.

    3. Return label will be emailed to you once the return is approved. Return approvals are done within 24 hours.

    4. Drop off at any carrier location nearest you, or place in your mailbox for pickup.

    If you chose not to use the provided Return Label option, you may mail your return to: 

    Magnolia Boutique 
    ATTN: Returns 
    2850 Graham Rd 
    Franklin, IN 46131 

    When will my return be processed?

    Returns are processed within 7-9 business days once received. An email will be sent when received, and again once it is processed. We appreciate your patience around the holidays. 

    If you choose to ship back your returned item(s) on your own, it may take up to 2 weeks for processing. Please be sure to record your tracking information to ensure proper delivery. We are not responsible for any lost return that bypasses our RETURNS PORTAL process. 

    What if my item is damaged or defective?

    We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team within 3 days of receiving the damaged item so we can rectify it for you right away!

    Exchanges 

    How does the exchange process work? 

    If you would like to exchange the same item for a different size (if available), please log into your account, find your order, and begin return. From there, simply select the item(s) you're looking to exchange for a new size. Add a note with the size you'd like to receive.

    Please be sure your exchange follows our return guidelines listed above, or it will be rejected.

      *If the original item isn't received after 14 days, you will be charged.


      Please be aware that sale items are FINAL SALE,       and are not eligible for returns or exchanges. We are making room for new items in our store!

      Have a question you don’t see here? You can email us at info@magnoliaboutique.com.